Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at IndeedClean.
General Questions
How can I get a quote?
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust. You can also get in touch and we will send a free estimate.
Am I charged the full quoted amount even if it doesn't take that long to clean my house?
Yes — the quote is for the job, not the clock. If the visit finishes sooner because your home is already tidy, you still pay the agreed amount. If we need extra time for something unexpected, we will agree that with you before doing more work.
Does someone have to visit my house before I can book a cleaning?
No. Most bookings are confirmed online from your postcode, property size and the service you choose. We only arrange a walkthrough for unusually large or specialist jobs, such as after-builders or a full end-of-tenancy inventory clean.
Are cleaning supplies included?
Yes. IndeedClean cleaners arrive with professional, eco-conscious products and equipment. If you prefer we use products you already have at home, leave a note on the booking and we will follow it.
What if I'm not happy with my cleaning?
Tell us within 24 hours and we will come back to re-clean the area at no extra charge. Your satisfaction is guaranteed — if something was missed, we make it right.
Scheduling Questions
Can I get a same-day booking?
We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement. The earlier you request it, the more likely we can match you with a nearby cleaner.
Do I have to be home for my cleaning?
No. Many clients leave a key, use a lockbox, or let us in remotely. Let us know your preferred access method when you book. If you would rather be there, that is fine too.
Does my cleaner arrive at the exact time I book?
We aim for the start of your chosen window and will message you if traffic or a previous job delays the visit. Recurring clients usually keep the same cleaner and a consistent time.
Are there any commitments or contracts?
No. There are no long-term contracts. Book a one-off, weekly, biweekly or monthly clean and skip, pause or cancel from your dashboard whenever you need to.
Cleaning Questions
What's included in a standard cleaning?
Here's a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard — ovens, insides of fridges, windows and carpets are popular add-ons.
Do you provide the supplies?
Yes. We bring our own cloths, vacuums and cleaning products, so you do not need to shop or store extra kit. Let us know about pets, allergies or finishes you want us to treat with extra care.
What services do you offer?
Regular house cleaning, office cleaning, end of tenancy, after-builders, oven, carpet, upholstery, mattress, window, fridge-freezer, spring and after-party cleans. See the Services page for the full list and what each visit includes.
How many cleaners do you send?
It depends on the size of the job. A typical flat is one cleaner; larger homes, end-of-tenancy and after-builders visits are staffed with a small team so the work finishes in one booking.
Are IndeedClean cleaners screened?
Yes. Every cleaner is DBS-checked, referenced and trained before their first visit. You will always know who is coming, and we keep the same cleaner on recurring bookings wherever we can.